Are you looking for ways to improve your small business and make sure customer satisfaction is high? Keeping your customers happy is a life-long process and you have to cover all angles to avoid any negative feedback. In recent times, small businesses have been hit hard too. So, you may have to work hard to get your brand back to the way it was.
One thing you can consider doing is offering a local delivery service for your customers. This is something that you and your team can do yourself, keeping costs low and ensuring customer satisfaction. Let’s take a closer look at what the benefits are of offering a local delivery service.
You Are Adapting to the Times
Online shopping has become a very popular habit in recent years for consumers. In particular, the pandemic has changed how people are shopping and this is like to form long-lasting habits for the future. More people are choosing to shop online and have their items delivered to the door. During the pandemic, this was to stop unnecessary risk and having to be in areas without any social distancing.
Since shopping online is so convenient, most people have admitted that they are not going to go back to shopping in person. So, your small business needs to adapt to these changing shopping habits. Offering a local delivery service is going to encourage more people to shop with you. COVID-19 is not leaving us anytime soon, so you also want to ensure customers that you are safely delivering their packages. For those that might be sick or have to isolate, you can even offer a contact-less service so that customers can still order items from you. If you are noticing a fall in foot traffic to your business, a local delivery service might be the way forward.
You Can Save Money
If you have always offered online shopping for your customers, you will be aware of how costly it can be to use national delivery services. This is particularly true when customers are ordering large and heavy products. if you are looking for a way to run your small business more efficiently, consider starting your own local delivery service. This can actually be a good way to save money in the long run. It means that you can save money on products since you can deliver them yourself when they are only a few miles away from you. There will be no need to use a national service.
Just make sure that if you are going to start a local delivery service, you run this process efficiently. In other words, if you have a lot of deliveries, you will want to plan your route so that you are able to drop them off in a logical way. This will avoid wasting petrol and time. It may help to offer specific delivery days for areas that are near you. This can help to manage packages when you first start.
You Can Offer Quick Delivery
Customers can be impatient and this is something that applies in almost every industry. When people order items online, they want them as soon as possible. As a small business competing with larger brands, you have to do everything you can to entice people to order from you.
Well, you can make sure that you keep your customers happy when you offer a local delivery service. This gives you the opportunity to deliver items quickly in the local area. In particular, it is going to be beneficial to offer a same-day or next-day service. Customers will be very happy with this quick service and are more likely to recommend your business, as well as order from you again.
Protect Fragile Goods
Unfortunately, accidents can happen when you use national delivery services. In particular, fragile goods that customers purchase can be broken during the delivery process. This means that when they arrive, customers are left disappointed and you have to refund or replace the items. Not only does this affect customer satisfaction, but it also means that you lose money during the sale.
The great thing about a local delivery service is that this can help to protect fragile goods. In other words, for customers ordering locally, you can hand-deliver the products and make sure that they do not get broken. This is going to ensure that customers love the products they purchase and that nothing goes wrong during the delivery process.